March 22, 2005

The soft side of medicine

Studies from the American Heart Association, suggest that minority heart patients don\'t receive the latest drugs and interventions. They don\'t see heart specialists as often as white patients, and they aren\'t offered the chance to stop smoking as often. Dr. John Flack, professor and associate chairman of the Department of Internal Medicine at Wayne's School of Medicine, is training the next generation of heart specialists. He tells them to answer patients with \"yes, sir\" and \"yes, ma\'am\" and \"to convey to people we\'d care for them like a member of their family.\" Once patients trust, they\'ll listen and ask questions, he says.

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